Monday, August 31, 2009

Sifting Through Tweets


As mentioned in a previous blog post, one of the major goals of Kutano is to help bring the right information from Twitter to you at the moment you want to see it. More specifically, we like the idea of Twitter as a powerful “thought” database, an idea brought to light and discussed by both Neicole Crepeau and Erick Schonfeld. Of course, understanding the best ways to mine and filter the data also depends on where you think the true value of it derives from. As mentioned in a previous blog entry, we believe the first step is putting tweets in the right context, an idea also brought up in Erik Schonfeld’s post through a quote by John Borthwick:

I think context is the next hurdle. Social context and page based context...”

In the case of Kutano, context is given to tweets by placing the tweets on the web page they are associated with. That said, a further necessary step is finding the best way to filter through and rank these tweets.

The current version of Kutano filters tweets in three ways:

By “alike tweets”: Kutano currently groups tweets that are similar to each other. This way, when browsing to a new page, users see unique tweets instead of the same tweet repeated over and over from multiple or the same account. That said, for those who are looking to connect with those who tweeted these more commonplace tweets, it is still possible to view all the different people that tweeted this similar tweet with just a click.

By RTs: Similar to “similar” tweets :P, RTs are another layer of Twitter communication that are grouped together by Kutano but can also be examined in more depth by interested users. RTs are interesting because they are one (but by no means a sole) indicator of the influence of the twitterer or the value of the tweet.

By website or page: tweets can be seen through their association with the web page or with the general website. This grouping is especially useful on websites with multiple sub domains such as news sites, shopping sites or company websites. Using “tweets on a website” as opposed to “tweets on a page” is a good way to see what pages or stories on the website people are talking about.

Ultimately the way that the tweets and information is filtered determines what parts of that information come most easily to you automatically. What parts of that information would you like to see?

Thursday, August 27, 2009

Keeping “Tabs” on Followers


Very recently, we have added a brand new tab to the Kutano interface- the "follower/unfollower" tab... a new way to keep “tabs” on your following ;). For those who have not yet noticed or used it, this tab shows you a timeline of the people who started and stopped following you with an estimate of the time it happened. Similar to the “tweets on a page” tab, you can directly DM, @ reply, follow or even view the bio of any of these people directly from Kutano as you browse the web. It’s a fun feature that we think will be very useful for those on Twitter looking for better and easier ways to manage, track and build their followings.
Speaking of which, while trying to maintain and get new followers is great, it is just one part of the equation of getting in touch with and building a powerful community on twitter. In fact as explained in a satirical but information rich post by Chris Brogan, one of the best ways to get more followers to begin with is by searching for (via twitter search) and following people who are talking about the same things as you and then pumping out quality tweets that provide information and links that are valuable to them; in other words, by building an information-seeking community around yourself and your expertise. And of course, this method can also be supplemented with the use of Kutano ;) ;) which can help you find and engage people interested in the same web pages as yourself... which should also make figuring out the kinds of links they like to see a little bit easier too :P.
I have seen some really great examples of businesses and influential leaders and experts on Twitter use this advice (intentionally or not). Probably one of my first personal experiences with such a twitterer was with @Linda_Miner, a Vancouver nutritionist who evidently searches for people seeking nutritional information, provides great and interesting links relevant to health and nutrition and also actively engages and answers the questions of her followers. Some other great examples are @chrisbrogan, @jayrosen_nyu, @BlenzBC, @twittermoms, @Molsonferg, @mediaphyter, @sethsimonds, @collegeprowler, and I really could go on and on. Which is why I am going to start a discussion thread in Kutano called “List of Great Community-Building Twitterers"- please jump in and add your own favourite twitterers who have done a great job tweeting to the interests of and engaging their community =).


Tuesday, August 25, 2009

New Kutano Release: Turning Web Pages into Watering Holes


A new version of Kutano has been released and is dedicated to all the Twitter users out there that know how amazing Twitter is as an information source and would like to get the most they can out of it. As observed and previously noted by a number of savvy social media thinkers and writers, one of the issues with high-volume real-time information streams like Twitter is that it results in a “river of news” without context that can lead to “disjointed conversations”. It also means that there are a lot of great people and ideas out there that are lost, “fail to get fed and die”.

We are hoping the most recent release of Kutano is the first step in a new direction to automatically organize this stream of information by bringing important and interesting parts to you at the moment you would want to see them. Specifically, the newest version of Kutano, aside from being a fully-functional Twitter client, will also bring linked-tweets to the web pages they are associated with and allow you to respond to them in a variety of ways directly from Kutano. In this way, Kutano helps guide information from the Twitter stream to all corners of the web, “pooling” relevant tweets directly beside their respective web pages and in real time. So, and keeping with our extended metaphor ;), every web page becomes its own “watering hole” where all sorts of people can easily find and really engage each other around common interests- in this case, the contents of the web page.

So if you’re feeling thirsty for thoughts about topics you are interested in, just browse to the pages you like to visit and dive right in!

-Natalie

Friday, August 21, 2009

How Twitter Changed My World…sort of

I haven’t logged in to CNN in months. I haven’t tuned into the local news in weeks. I only read the newspaper for the movie times.

Yet I know more about what’s going on in the world, in more detail, from more firsthand accounts, than ever before. How? I read Twitter.

When US Airways flight 1449 crashed into the Hudson, Twitter was the first to know. The eyewitness reports were more riveting than any journalists’ account.

When the Iranian election brought unrest, tweets from citizens about the government’s abuse evoked more emotion that any professional interviewer could deliver.

Despite the edge Twitter appears to have over traditional journalism, lots of people still think of Twitter as “silly” and “dumb.”

“I don’t care what people had for breakfast.” “I don’t care what you are doing every minute.” Are the most common complaints I’ve head about Twitter.

Oddly, I’ve never read a tweet that discusses what someone had for breakfast – maybe I’m not following the right people – but I get the point.

I also have a love/hate relationship with Twitter.

As a marketer, I love new forms of communication. In past positions, I was one of the first to use podcasts to market financial services…

Live chat for customer service. Blogs to access the company CEO. Facebook for contests. Video for training.

Some of these projects were wild successes; others, well, not so much. When you are the first to use a new social media tool for marketing, it’s always a risk. Why?

Because social media is seldom developed in order to hawk goods and services. They are developed for “people’s voice to be heard” and to give everyone an equal voice. That’s great.

Unless you are trying to market something.

So while I am thrilled there’s a new communication tool, I know from experience that it will take some time before anyone knows what to do with it.

Think back six months ago. No one but tech geeks had even heard of Twitter. Then they add over 17 million users in a single month. You just never know how things are going to unfold.

And this is cool. And it’s also is frustrating. Why do over three million people (!) follow the foibles of Ashton Kutcher when they could be following and supporting their local business?

Does knowing that Ashton finds amusement in firework mishaps (with video!) really enrich your life?

More than knowing you could get 40% off your dry cleaning if you drop your clothes off with your local dry cleaner on Tuesdays?

More than knowing that you could end world hunger by participating in the charity walk announced via Twitter?

More than knowing that your college roommate, who you haven’t seen on 10 years, is sitting in the same hotel bar at the same convention as you?

People use social media for their own reasons. That’s fine. And it’s been said that Twitter is the most narcissist social media there is. That’s okay, too.

Historically, all great things – art, business, technology – resulted from someone’s narcissism.

The forces that developed Twitter and made it a phenomenon have created opportunities for individuals, companies and causes.

And regardless how you feel about Twitter today, six months from now, someone will have found a new use for Twitter.

In fact I’ll bet the next “big thing,” whatever that is, will be build off Twitter.

Speaking of building off Twitter… did I mention Kutano is launching new product features that work with Twitter?

Moving forward, not only will you be able to access and manage your Twitter account with your Kutano login, you’ll be able to read tweets side-by-side the referenced web page.

You’ll also be able to see who and how many people are tweeting about the page. And have longer conversations with like-minded people.

Will it be the next “big thing?”

We don’t know. But if you want to know about it before your friends, the media, or anyone else…follow us on Twitter.

Tina

Friday, August 7, 2009

Social Technology: Huge, But Ever So Humble

13… Amount of Hours of video uploaded to YouTube EVERY MINUTE
100,000,000… Number of YouTube videos viewed EACH DAY
412.3… Number of Years it would take to view EVERY VIDEO on YouTube, if you start now…
13,000,000… Number of ARTICLES available on Wikipedia
3,600,000,000… Number of PHOTOS archived on Flickr as of June 2009
3,000,000… Number of TWEETS per day on Twitter.com
5,000,000,000… Number of MINUTES spent on Facebook each day
… and if Facebook were a country, it would be the 8th most populated in the world, just ahead of Japan.

Yes, social media is huge. But what is more surprising than its popularity is its humble origins, and how simple ideas grew into social phenomenon.

YouTube, like most social startups, began in a garage. Flickr simply wanted to make it easy to share photos. Facebook was started by a Harvard college student to connect with other college students. Despite the simple ideas and simpler origins of each tool, each has gone on to change the way people communicate, and some would say, change the world.

But was that the intent? The history of Twitter is probably the best, if not the most entertaining, story of how a little idea became the “next big thing.” Originally, the tool was developed so friends could tell friends about the scene at local clubs. Next thing you know, Aston Kutcher is sharing photos of his famous wife with millions around the world. How did this happen? Easy. YOU did it. And social media is giving you the credit.

According to the July 19, 2009 post on the Twitter blog:
Twitter began as a rudimentary social tool based on the concept of status messages but together with those who use it every day, the service has taught us what it wants to be. From features invented by users to applications built on the platform, we're still discovering potential.

Tool builders, like Twitter, don’t necessarily plan on what people will do with their tool, they give users the power to be creative and use the tool in ways that work for them, often in unexpected ways. And even “traditional” media folks acknowledge that the user has that power.

According to media mogul Rupert Murdoch , “Technology is shifting the power away from the editors, the publishers, the establishment, the media elite. Now it’s the people who are in control.” Rupert knows a thing or two about media and was one of the first large media companies to jump into social networking with the acquisition of MySpace.

Social technology is just a tool. The success of the tool is based on the people who use it. And that is the heart of social networking.

People who share social networking tools with friends get this. It’s an extension of their face-to-face conversations and a way to keep in touch, meet and make friends with a wider group of people than their geographic network. Companies, on the other hand, are still trying to figure out how to join the social media conversation.

There are lots of companies who have a social media presence and lots of case studies on how effective they have been. But the best example (at least in my mind) is one of the first examples, and that’s musical bands on MySpace. I don’t know which band deserves credit for being the first to figure out how to market music on the site, but it’s become a cottage industry. And people want more interaction like this. Not just from their favorite bands but from all the companies they buy from.

In fact, 85% of social media users believe that companies should interact with their customers via social media. At Kutano, we believe this too. Even though we are one of the social technology “tool builders” -- and not a traditional consumer goods company -- we believe in interacting with our customers. We personally answer your emails (often directly from the CEO), respond to you on Twitter and converse with you in our own tool. And we try and make it easy to give us feedback.

And like all social tool builders we want you to use Kutano and have conversations, meet new friends and expand your presence across the web. As we use your feedback to add new features, and as more people join us on Kutano, we are very excited to see how YOU use Kutano to meet your own social media needs. However you use it, all of us at Kutano are sure it will be in ways more creative than we ever expected. We can’t wait.